IT Centre have looked after the Sidekick Wanaka office for many years, from way back when a couple of Wanaka likely lads owned the business that was then called Findlay and Co.
When Sidekick CA bought Findlay and Co they started hearing about the fantastic IT services being provided by the team at IT Centre.
Sidekick provide accounting and business services out of their network of eight offices throughout the South Island. They are a multi-Xero award winning practice and were the first Xero platinum partner in the world!
IT Centre had already set Sidekick Wanaka (then Findlay & Co.) up on Microsoft 365. It was decided to migrate all the other offices (except two) to a new group domain and tenant on MS365. However, as their then IT provider didn’t have the skills to do this they decided to manage it internally.
Before launching into this project, they wanted the security of knowing they had the backup of a team that had plenty of experience in this area. A team that could provide consistent, ongoing support for the whole group afterwards.
It was at this stage that Peter Humphrey, Director at Sidekick Wanaka, suggested they call IT Centre to see if we were interested in taking over support for the whole group.
Firstly, we onboarded them to our support systems, and migrated them over to our Managed Security Service (Eset Cloud Protect) and Managed Online Backup service for all of their MS 365 data.
How the Remote Support tools assisted:
Using our Remote Support tools, we were able to assist staff with issues arising from the migration, including OneDrive syncing and web browser profiles.
The fact IT Centre is based in Wanaka and Sidekick is spread across the South Island was not a problem.
The staff and management were so impressed with the smooth transition from the old system to the new and the ideas and suggestions we provided that they have now asked us to look at migrating the Wanaka and Christchurch office to the new MS365 tenant.
“ Sam, from IT Centre, has really impressed a lot of people throughout our group, with his knowledge and skill. There have been numerous internal chats about how beneficial the team has found moving to the IT Centre Wanaka, thanks!.”
Julie Copland – Group Operations Manager, Sidekick
If you are requiring similar support for your business, IT Centre would be happy to assist. Reach out to us here.